We hope you are enjoying your London by Night screensaver. If however you are having a technical problem, we're here to help you solve it.

First, please read the Frequently Asked Questions below, to see if the answer to your question is there.

If this does not solve your problem, please fill in the support form at the bottom of this page.

Frequently Asked Questions

Q. I'm only seeing 4 pictures - how can I see the others?

A. This software is an unlockable demo. The demo version only shows you 4 of the 25 pictures. When you buy the software, you will receive an unlock code - enter this into the software, and all 25 beautiful images will be shown!

Q. Can I change the settings on the screensaver?

A. Yes, there are lots of settings you can change. To access the screensaver's controls, right-click on your Windows desktop, and choose "properties" from the menu. Choose the "Screen Saver" tab in the dialog. Then click the "Settings" button - where you will find lots of options you can change.

Q. I want to know what's in one of the pictures - how can I find out?

A. Each photo has a caption. To see captions, simply go to the "Captions" settings in the Options dialog, and choose a location to display the caption.

Q. How can I get rid of the "Unlock Today" screen with the thumbnails?

A. The "Unlock Today" screen is a reminder that you are using the locked Demo version of the software. This screen will not be shown once you have purchased and entered the unlock code.

Q. Is there a time limit on how long I can use this for before buying?

A. No. You may use the locked demo version indefinitely if you want to - but you'll only see 4 of the 25 beautiful pictures available. We have priced the screensaver very reasonably - so why not buy an unlock code and treat yourself to the full effect!

Q. Can I buy prints of the pictures?

A. Yes! Go to http://www.buyimage.co.uk where you will find these superb images and many others available for purchase as prints.

Q. Can I use one of the images for something else?

A. No. The images in this screensaver may not be extracted or used for any other purpose without a licence to do so. Visit http://www.buyimage.co.uk for more information on purchasing an image licence for your proposed use.

Q. The captions are distracting - how do I get rid of them?

A. From the settings dialog (see "Can I change the settings" above for how to get there), choose the "Options" tab, scroll down until you see "captions", and in the "location" section, choose (none).

Q. Why don't all the pictures fill the screen?

A. Some of the images are in portrait format, and some are in landscape format. The photographer chooses the most appropriate format to make the best picture depending on the shape of the subject. Your computer screen is probably in landscape format, therefore portrait format pictures won't fill the entire screen. They do however use all the height available, so you can see them as large as possible.

Q. Can I copy this screensaver and give it to a friend?

A. You may give copies of the locked 4 image demo version away freely to your friends. (This is the single install file "setup.exe"). You MAY NOT give them the unlock code you purchased, or an unlocked version of the screensaver. If they like the product, they can then choose to purchase an unlock code themselves. We have priced the screensaver very reasonably - please respect our copyright.